Bidding for Better Seats

Friday, 29 Jan 2016 | 12:00 AM ET

There’s a new way to get better seats next time you fly, but will it cost you more or less than a typical upgrade? Now, your airline will tell you if an upgrade is available, and allow you to bid on that better seat. How does it work, who does it, and will it save you money? Ken Harris, CEO of Plusgrade, which invented the technology the airlines use, explains.