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IRS customer service bad, may get worse

Tue 21 Jan 14 | 11:00 AM ET
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IRS customer service bad, may get worse

Tue 21 Jan 14 | 11:00 AM ET
A new survey found fewer Americans are getting their questions answered from the Internal Revenue Service and the service they do get is much worse than it has been in previous years. CNBC¿s Allison Linn says it¿s likely to get even worse.

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