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Good news for hotels: Satisfaction hits 7-year high

Wed 24 Jul 13 | 09:00 AM ET
After two years of declines in hotel guest satisfaction J.D. Power and Associates found that those staying in hotels in 2013 were happier than they have been in the past 7 years. In this episode of "It's a Trip," J.D. Power's Stuart Grief explains what's behind the numbers and offers tips on how you can maximize the quality of your stay.

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