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Future of the Post Office

Friday, 27 Jan 2012 | 8:00 AM ET

Bill payment online has dropped our volume by 50 percent over the last ten years and the economic situation has affected direct mail as well, says Patrick Donahoe, U.S. Postal Service postmaster general/CEO. Donahue says the Postal Service has a business plan to take $20 billion of operating expenses out of the organization.